Refund & Shipping Policy

Effective October 14, 2026 · Last updated October 14, 2026

10thbiz is a marketplace where independent sellers sell pre-owned fashion to buyers around the world. Sales are made between the buyer and the seller; 10thbiz is an intermediary and not a party to the sale. This policy explains how shipping, purchase confirmation, cancellations and refunds work for orders paid through 10thbiz.

1. All sales are final, with buyer protection

Because every item is pre-owned and often one of a kind, purchases cannot be returned for a change of mind, fit or size preference. Please read the description, check the measurements and ask the seller questions before you buy or make an offer. You are still protected if an item does not arrive, is significantly not as described, or is not authentic (see section 5).

2. Prices, offers and auctions

• The price you pay is the listed price, an offer the seller accepted, or your winning auction price, plus the shipping fee shown for your region. All prices are in US dollars.
• An accepted offer or a won auction is a commitment to buy. Please complete payment within 24 hours. If you don’t, the order may be cancelled, and repeated non-payment can lead to account restrictions.
• Import duties, taxes and customs fees charged by the destination country are paid by the buyer unless the seller agrees otherwise.

3. Shipping

• Sellers must ship within 5 business days of payment, using a tracked service (for example EMS, DHL, FedEx or UPS), and enter the tracking number on the order.
• If the seller does not ship in time, the buyer may cancel and receive a full refund. Orders that are not shipped may also be cancelled automatically.
• Sellers must pack items securely and declare the contents and value honestly on customs forms.
• Delivery times depend on the carrier and customs and are not guaranteed. Delays caused by customs are not grounds for a refund unless the item is not delivered (see section 5).

4. Purchase confirmation

• When tracking shows the item was delivered, the buyer has 3 days to inspect it and either confirm the purchase or report a problem.
• If the buyer does neither, the purchase is confirmed automatically after 3 days.
• The seller is paid after the purchase is confirmed. Once a purchase is confirmed, it can no longer be reported through 10thbiz, so please inspect the item before confirming.

5. Buyer protection: when you can get a refund

Report a problem before confirming the purchase if:

• Not received: the item has not been delivered within 30 days of shipping, or tracking shows no movement for 14 days.
• Significantly not as described: a different item, a different size, or damage, stains or defects that were not disclosed in the listing.
• Not authentic: the item is counterfeit or a replica.

These are not covered:

• Change of mind, fit, or size preference.
• Normal wear that matches the condition grade and description.
• Minor differences in colour caused by screens or lighting.
• Items refused or not collected by the buyer, or returned because duties were not paid.
• Problems reported after the purchase was confirmed.

6. How a claim works

1. Report the problem from the order before confirming the purchase, with clear photos of the item, labels and packaging.
2. The seller payment is put on hold while the claim is open. The seller has 3 days to respond and may offer a refund directly.
3. If you can’t agree, 10thbiz reviews the evidence from both sides and makes the final decision.
4. If a return is required, the buyer ships the item back within 7 days with tracking, in the condition it arrived. For items not as described or not authentic, the seller pays return shipping.
5. The refund is issued when the return is delivered to the seller, or immediately if no return is needed.

Counterfeit items are refunded in full, including shipping, and the seller’s account may be permanently suspended. See our Listing Policy.

7. Cancellations

• Before the item ships, the buyer and seller can agree to cancel, and the buyer receives a full refund.
• A seller who cancels a paid order (for example because the item is no longer available) must refund in full. Frequent cancellations can lead to account restrictions.
• After an item has shipped, sections 4 to 6 apply.

8. Refund method and timing

Refunds go back to the original payment method. Once a refund is issued, it usually appears within 3 to 10 business days, depending on your bank, card issuer or PayPal.

9. Until checkout is available

10thbiz checkout is coming soon. Until then, buyers and sellers arrange payment and shipping directly in their chat, and 10thbiz cannot hold, refund or release payments. Please pay with a method that has its own buyer protection, such as PayPal Goods & Services, and follow our Safe Trading Guide. If something goes wrong, open a dispute with your payment provider and report the user to us.

10. Contact

Questions about an order or a refund: 2donee@gmail.com. This policy is part of our Terms of Service.